RETURNS/EXCHANGES: We DO NOT accept returns or exchanges due to our products are all custom and personalized to your request.

ETA of completion: Due to the nature of our items we request that you allow 14-20 Business days to complete your order. Each Item is made to order and may require that the blank item be ordered prior to beginning.

IF YOU NEED SOONER: Reach out to us via our Shop # 270-559-5737 call/text(include name & item needed)

email- needlenutembroidery@gmail.com include RUSH REQ in the subject.

 or through our Facebook messenger.

PLease Note if needing a response quickly please call/text as we may respond to email/FBmsg in 24-48 hrs.

SHIPPING: Shipping charges are calculated by weight and carrier service chosen. We recommend to choose the option that is insured and that best suits your needs.

IF YOU HAVE A DELIVERY/LOST package please check with the carrier to see if they can quickly locate or resolve. IF YOU are still having an issue please contact us and we will work with you to see what options are available.

PLEASE NOTE- RUSH ORDERS MUST BE SHIPPED AT A QUICKER RATE- failure to choose correctly is NOT our responsibility.

PERSONALIZATION: Personalization information is to be provided by the purchaser. This info needs to include all info to complete correctly…such as NAME, SIZE, COLOR, Age if Birthday, ETC. When sending names etc. YOU need to PROOF READ to be sure all is correct. WE ARE NOT RESPONSIBLE FOR INCORRECT SPELLINGS/INFO GIVEN.

CONCERNS/ISSUES: We are human and we can make mistakes. If this is the case that we have incorrectly completed an order on our end. Reach out to us and we will work with you to get it corrected quickly.

ALL OTHER CONCERNS or ISSUES please reach out to us and we will be happy to try and help.